Privacy Policy

Introduction and Overview

At Treqalisu, we take your privacy seriously and are committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our health platform focused on healthy eating education and our various learning programs.

We understand that trust is fundamental to our relationship with you. That's why we've designed our data practices to be transparent, secure, and respectful of your privacy rights. This policy applies to all services provided through treqalisu.site and any related educational platforms or communications.

Information We Collect

We collect several types of information to provide you with personalized educational experiences and improve our services. The information we gather falls into different categories depending on how you interact with our platform.

• Account registration details including username and password
• Course enrollment information and learning preferences
• Communication records from emails, phone calls, or chat interactions
• Payment information for course purchases (processed securely through third-party providers)
• Health and dietary information you voluntarily share for personalized recommendations
• Technical data such as IP address, browser type, device information, and usage patterns

How We Use Your Information

Your information serves multiple purposes in helping us deliver exceptional educational experiences. We use your data thoughtfully and only for legitimate business purposes that benefit your learning journey and our service improvement efforts.

We process your personal information to provide personalized course recommendations, track your learning progress, and communicate important updates about your enrolled programs. This helps us ensure you receive the most relevant content for your healthy eating education goals.

Additionally, we analyze usage patterns and feedback to continuously improve our platform functionality, develop new educational content, and enhance user experience. We may also use aggregated, anonymized data for research purposes to better understand learning patterns in health education.

Information Sharing and Disclosure

We maintain strict policies regarding information sharing and only disclose your personal data under specific circumstances. We never sell your personal information to third parties for marketing purposes, and we carefully vet any partners we work with to ensure they meet our privacy standards.

In rare circumstances, we may be required to disclose information to comply with legal obligations, protect our rights, or ensure user safety. We will always strive to provide you with advance notice of such disclosures unless prohibited by law or court order.

Data Security and Protection

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server environments, and regular security audits to identify and address potential vulnerabilities.

All sensitive information, including payment details and personal health data, is encrypted both in transit and at rest using advanced encryption technologies. We maintain restricted access controls, ensuring only authorized personnel can access your information on a need-to-know basis for legitimate business purposes.

While we implement robust security measures, no system is completely immune to threats. We continuously monitor our systems, conduct regular security assessments, and update our protocols to address emerging security challenges in the digital landscape.

Your Privacy Rights and Choices

You have significant control over your personal information and several rights regarding how we process your data. We believe in empowering you with transparency and choice in managing your privacy preferences.

• Right to access and review the personal information we hold about you
• Right to request correction or updating of inaccurate or incomplete information
• Right to request deletion of your personal information, subject to certain legal limitations
• Right to object to or restrict certain types of data processing
• Right to data portability, allowing you to obtain your data in a structured format
• Right to withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing certain requests to protect your information security.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Our retention periods vary depending on the type of information and the specific purpose for which it was collected.

Course enrollment records and learning progress data are typically retained for the duration of your active participation plus an additional period to allow for course completion and certification processes. Account information is maintained until you request deletion or after extended periods of inactivity.

When we no longer need your information, we securely delete or anonymize it according to established data destruction protocols. Some information may be retained in anonymized form for research and service improvement purposes, but this data cannot be linked back to you personally.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage patterns. These technologies help us provide personalized content and improve our platform functionality.

We use both essential cookies that are necessary for basic site functionality and optional cookies that enhance features like personalized recommendations and usage analytics. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform features.

International Data Transfers

While Treqalisu operates primarily in Australia, some of our service providers and partners may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable privacy laws.

We carefully evaluate the privacy and security standards of any international partners and implement contractual protections to ensure your information receives equivalent protection regardless of where it is processed or stored.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you through email or prominent notices on our website before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy updates indicates your acceptance of the revised terms.